What are your delivery charges?
We offer standard delivery and next day delivery on all UK mainland orders.
- Standard UK delivery – 4-5 working days - £3.99
- Next day UK delivery – Orders placed before 12pm (Mon-Thur) - £7.99
- We offer free delivery on all orders over £25 for UK mainland.
Orders placed after the next day UK delivery cut off time will be picked up on the next working day (Mon – Fri)
Unfortunately Magical story don’t currently offer international shipping however we hope to introduce this very soon.
When will I receive my order?
We aim to dispatch your order within 1-2 days of receiving it and say to allow a further 4-5 working day for postage unless you have selected next day delivery. All orders are shipped from the UK.
Who will deliver my order?
Magical story will deliver your order either by Royal Mail, UPS or DPD.
I haven't received my order, what should I do?
Please email us at firstname.lastname@example.org with your order number and we will be happy to assist you. Alternatively, you can contact us through the live chat box at the bottom right of your screen.
I do not like an item I have purchased online, can I return it?
We are happy to refund any unwanted items in a saleable condition, the initial postage and packing charge, and any further costs incurred in returning the item, is non-refundable. Please return the item together with your returns slip and we will process the refund/exchange within 7-10 working days. Failure to include the original returns slip could result in your refund not being made. Please note that website returns will not be accepted at stores.
All website returns must go to;
One Maybrook Business Park, Maybrook Road, Minworth, Birmingham, B76 1AL
I have received my order but something is missing or damaged what should I do?
If your item is damaged or not as expected please contact us first by emailing email@example.com, and state your order number and the issue, we may be able to arrange a replacement or refund without return.
Are all Magical Story products online?
We only have a selection of our product range online at this time. You can find more magical Christmas decorations, home decor and gifts in store.
We hope to expand our product selection online soon.
Why is there a minimum order on certain products?
To offer you a wider selection of products on our website, we have grouped some smaller items in multiples of 2 or 3. These are items that would usually come as a pair, or as a set of tree decorations for example.
Please email firstname.lastname@example.org for any inquiries regarding vacancies within our stores.