FAQ

Opening times vary across our various shops. Please visit the store page for your local store for more information.

We announce our new locations on our social media first - follow us to be kept in the loop! 

We offer local delivery on our larger items - please contact your local store to arrange. There is a delivery charge applicable for such orders.

Can I buy online? 

Not at this time! We are working to return our website offering in the near future, follow our social media channels for an update on this. 

Most Magical Story locations are cashless. We made this decision due to a number of factors, namely the increasing challenges and costs involved with handling cash following the pandemic. This was not a decision we have taken lightly. We have seen widespread closures of banks (and reductions in opening hours) in many towns we operate in, which has made banking & accessing change far more challenging for us. Insurance costs have also proven exceptionally high for storing cash on-site, and of course the security & safety of our staff is paramount to us; handling cash increases risks to our staff. 

We are very happy to reserve items for you to collect at a later stage should you not be able to pay with a card during your first visit. 

All of our stores accept card payments, as well as Android & Apply Pay. 

Please check our careers page for more information.